Last updated: 3/22/2025
At North Pointe Services, we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website, submit a contact form, or engage with our services online.
1. Information We Collect
When you visit our website or complete a form, we may collect the following information:
- Your name and email address
- Phone number (if voluntarily provided)
- Any message content or personal information you share in a form
- Browser information, IP address, and device type (collected anonymously for website analytics and security)
2. How We Use Your Information
We use the information you provide to:
- Respond to your inquiries or requests
- Provide information about our counseling services
- Deliver email communications you have opted into (e.g., welcome sequences, resources, or scheduling)
- Improve our website and user experience
- Maintain the security and functionality of our website
We do not sell, trade, or share your personal information with third parties for marketing purposes.
3. How We Protect Your Information
Your privacy and confidentiality are important to us. We implement the following measures to protect your data:
- SSL encryption for secure website traffic
- Secure handling and storage of contact form submissions
- Use of CAPTCHA tools to reduce spam and malicious access
- Limited access to information by trained staff or counselors only
Please note that while we do our best to protect all data submitted through our website, these submissions do not constitute a therapeutic relationship or protected health information (PHI) under HIPAA until a formal client agreement is established.
4. Your Rights and Choices
You have the right to:
- Unsubscribe from our emails at any time using the link at the bottom of any message
- Request deletion of your contact information by emailing us at: [email protected]
- Contact us with any concerns about how your information is being used
5. Cookies and Analytics
We may use cookies or analytics tools (such as Google Analytics) to monitor anonymous visitor behavior and improve our website. You can choose to disable cookies through your browser settings.
6. External Links
Our website may contain links to third-party websites (such as resource articles or service providers). We are not responsible for the privacy practices of these external sites.
7. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised date will be indicated at the top.
8. Contact Us
If you have any questions about this Privacy Policy, or if you wish to request changes to your information, please contact us at:
North Pointe Services
Email: [email protected]
